Get to know what the client really thinks and pursues/seeks
VoC@SnC360 allows us to know -in real time- the degree of satisfaction of the clients and to understand their needs, desires and expectations. The results can be interrelated to an 'Action Plan' that is executed automatically, depending on the scores obtained and allows to establish alerts in critical areas. The VoC platform increases productivity and efficiency, with low error rates and eliminates implicit costs in face-to-face or telephone surveys.
Mystery Shopping Providers Association (MSPA): is the largest global professional association that regulates Mystery Shopping practices.
Mystery Shopping Academy: is a global organization that brings together international experts in the industry.
We are specialists in Quality and Customer Experience programs, with more than 20 years providing services in Latin America, with offices in Argentina and Peru. We have the solutions to streamline your company and the capabilities to make it real.
Av. del Libertador 222, 1st floor, Apt. ?B? ;
CABA - Argentina
+54 11 5238-6000