Mystery Shopper Ethics

I will honor the confidentiality agreements of projects assigned to me, acting with caution and discretion. Under no circumstances will I reveal my identity as Mystery Shopper, no matter what.

I will pay attention to, and follow, the instructions provided by Shop�n Chek for each assignment (time, delivery date, exact location, activities to be carried out).

I will never bring the questionnaires to the place of audit. I will complete them later on, when I am at a considerable distance from the assigned location.

I will make a fair and unbiased assessment during the process, and I will describe the events which took place during the audit. I will not consider past experiences - either mine or others' - and I will refrain from making any subjective comments.

I will not delegate my responsibilities to third parties. I will be the sole responsible for the assignments accepted and I will be fully answerable for them.

I will deliver the audit reports in a timely manner, and I agree that they may be invalidated upon failure by me to meet each program's specifications precisely.

I will take great care not to lose, tear, stain, or crumple the sales ticket, proof of visit or collected material, since it is the only way Shop�n Chek may be able to verify that I completed the audit in due time and proper form.

If for any reason, I am not able to perform an audit assigned to me, I undertake to notify the situation at least 48 hours before the date scheduled to the audit, so that the task can be reassigned to a different Shopper, and thus, our obligations to the Customer remain unaltered.

In case of doubt, I will always ask, and I will not make any decisions without first asking Shop�n Chek.

I will report all the audits I have performed and completed within a term not exceeding 48 hours, using such methods as Shop�n Chek may state.